Be prepared with the right documents

Speed things up by ensuring you have the relevant documents ready when you submit a claim.

Motor collision claim

Make sure you have these documents on hand:

Copy of driver's license, detailed incident description and complete the photo requirements link that is sent to me via SMS.

Motor collision, including third party claim

Make sure you have these documents on hand:

Copy of driver's license, detailed incident description, all of the 3rd party details and SAPS AR number.

Stolen motor vehicle

Make sure you have these documents on hand:

SAPS case number, vehicle chassis number (VIN) and vehicle engine number.

General all risks (lost/damaged)

Make sure you have these documents on hand:

Invoice (if item has been repaired/replaced), quotation to replace, quotation to repair and report from service provider (damage report).

General all risks (stolen)

Make sure you have these documents on hand:

Invoice (if item has been repaired/replaced), quotation to replace and SAPS case number.

Geyser with or without resultant damage

Make sure you have these documents on hand:

Photographs of old and new geyser, serial number of old and new geyser (if geyser has been replaced), photographs of resultant damages.

Cellphone

Make sure you have these documents on hand:

IMEI or serial number, ITC number and SAPS case number if stolen, damage report.

Jewellery

Make sure you have this document on hand:

Valuation certificate (depending on policy requirement).

Building

Make sure you have these documents on hand:

Photographs of damages, damage report, invoice (with detailed measurements) if damages have been repaired or quotation to repair (also with detailed measurements).