Santam’s Enhanced Security and Risk Mitigation Measures

As a leading short-term insurer, Santam is committed to continuously evolving our security measures to safeguard your personal information. As part of our ongoing efforts to stay ahead of potential risks, and continuously monitoring for potential threats, we have implemented advanced security measures designed to protect you from fraud and impersonation, ensuring that your policy changes and claims related information are protected.

Enhanced Security with Multi-Factor Authentication (MFA)
We have introduced a Multi-Factor Authentication (MFA) feature that provides an additional layer of security when making changes to sensitive information, such as contact details or banking information.

When requesting updates to your policy, you will receive a One-Time Pin (OTP) via SMS or email to verify your identity. In some instances, we have integrated facial recognition technology, linked to the Home Affairs database, to securely verify your identity.

This added layer of security gives you confidence that your personal details remain safe, further enhancing the security of your interactions with Santam when making policy changes. 

Staying Ahead of the Risks

We are also committed to staying vigilant and proactive when it comes to mitigating risk to your policy. We advise clients to be cautious of unusual claims or damage reports, particularly those involving specific service providers. In cases of discrepancies, we have established processes to investigate and ensure fair resolutions, keeping the claims process as transparent and secure as possible.

Moving Toward a Paperless Future of Email Communications
As part of our commitment to providing exceptional service, we are moving away from traditional postal communications. Going forward, all important updates and notices will be sent via email, ensuring you stay informed in real time. This transition makes it easier for you to manage your policy details and access critical information quickly and conveniently. Looking ahead, we will continue to enhance our omni-channel approach, offering even more ways to manage your policy with ease.  We encourage you to download the Santam app, use our WhatsApp channel or use the client portal online to access some of our quick and easy services.

Data Protection and POPIA Compliance
Protecting your privacy is our top priority. In line with the Protection of Personal Information Act (POPIA), we have implemented stringent safeguards to protect your personal data. We encourage you to remain vigilant and cautious of phishing emails, suspicious phone calls, or other tactics that may compromise your privacy.

To make managing your policy even easier, always use our official channels, such as WhatsApp, the Client App, or our Client Portal, to access your details.

Your Security, Our Commitment
By following these best practices, we can ensure your information remains secure while continuing to deliver outstanding service. Our mission is to make your experience as seamless and safe as possible, while prioritising your privacy at every step.

Stay safe, stay secure, and rest assured that we’re always here to support you, helping you navigate life with confidence—free from worry.