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For us, insurance good and proper is a way of life. Simply call our 24/7 Emergency line on 0860 505 911 or download our Client app. Our range of SOS services is available at no additional cost to our policyholders.
Need immediate assistance?
0860 505 911
If you’re stuck with a flat tyre, flat battery or any other emergency at the side of the road, you can call Santam’s 24/7 Emergency service at any time, night or day to arrange for help.
Assistance in the event of a mechanical or electrical breakdown
A jump-start service
Assistance when your keys are locked inside your vehicle
Changing tyres on roadside and non-roadside locations
10 litres of fuel supplied when you’ve run out
Home drive assistance is a unique solution designed to encourage you to drive responsibly. Statistics show car incidents as a result of drinking and driving account for a large percentage of accidents on our roads, especially at night.
It is available within a 50-km radius of the CBD of 10 cities
The maximum is six trips per renewal period of your policy
Book the service in advance
Household emergencies happen. Whether it's electrical or plumbing, a burst geyser or broken locks, we're here 24/7 to take care of it.
Plumbers
Electricians
Locksmiths
Glaziers
Limited to three Home Assist services per renewal period of your policy
If you find yourself in unfamiliar territory, access Route assistance 24/7 and we'll help you get back to where you're supposed to be.
Directions if you are lost or need to know the right route – 24/7
Get detailed map information (major metropolitan areas) and basic route information (rural areas)
In the event of any medical emergency, contact Santam Emergency services 24/7 to arrange emergency medical assistance and transportation.
Immediate dispatch of emergency medical services in order to provide life-saving assistance
Emergency transportation by air or road ambulance
Following an incident, your children are transported to a place of safety if required
Referrals to doctors and other medical facilities
Unlimited telephonic trauma counseling
Our 24/7 service provides you with emergency legal assistance.
Our experienced attorneys can provide expert legal assistance
Advice over the phone and standard documentation are free
The first 30 minute consultation is free
Terms and conditions apply
Claims and Emergency Services
Tel: 0860 505 911
If you are on vacation in one of South Africa’s neighbouring countries, will you still enjoy the benefits offered in terms of the Value added services?
What will happen if the 10 litres of fuel supplied is not enough to reach the nearest petrol station?
Will the client have to settle the difference between the service provider e.g. plumber, locksmith’s fees, and the amount paid in terms of the Home assistance benefit directly with the provider?
Why is the Home drive assistance benefit restricted to certain areas only?
Can't find what you are looking for? Visit the help centre
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