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We will be there for you at every step of the claims process
1
Submit your claim
Use the Santam App or Client Portal to submit a claim or call our emergency 24/7 claims line on 0860 505 911. We’ll take it from there.
2
Track your claim
Know what’s happening with your claim at any moment. Track your claim’s progress via the Client App or Portal.
3
Get back on track
With our network of trusted partners and suppliers, we’ll have you sorted in no time.
We've fast tracked some claims processes to make it even easier to get assistance in an emergency. Login to the Client Portal or use the Client App to start a claim. For emergency assistance contact our 24/7 emergency claims line: 0860 505 911.
Windscreen or car windows damaged? We’ll sort you out in no time.
Theft or accident? Claim here for loss or damage to your vehicle, including third party claims.
Experienced property loss or damage? Claim for building or home contents here, including geyser, flooding and structural damage.
Claim for valuable lifestyle items that you carry on you every day. This includes specified items such as valuable jewellery, cellphones and more.
Speed things up by ensuring you have the relevant documents ready when you submit a claim.
Make sure you have these documents on hand:
Copy of driver's license, detailed incident description and complete the photo requirements link that is sent to me via SMS.
Make sure you have these documents on hand:
Copy of driver's license, detailed incident description, all of the 3rd party details and SAPS AR number.
Make sure you have these documents on hand:
SAPS case number, vehicle chassis number (VIN) and vehicle engine number.
Make sure you have these documents on hand:
Invoice (if item has been repaired/replaced), quotation to replace, quotation to repair and report from service provider (damage report).
Make sure you have these documents on hand:
Invoice (if item has been repaired/replaced), quotation to replace and SAPS case number.
Make sure you have these documents on hand:
Photographs of old and new geyser, serial number of old and new geyser (if geyser has been replaced), photographs of resultant damages.
Make sure you have these documents on hand:
IMEI or serial number, ITC number and SAPS case number if stolen, damage report.
Make sure you have this document on hand:
Valuation certificate (depending on policy requirement).
Make sure you have these documents on hand:
Photographs of damages, damage report, invoice (with detailed measurements) if damages have been repaired or quotation to repair (also with detailed measurements).
Manage your policies, submit and track claims, view your latest documents, and request services on the go.
All personal non-motor claims will be credited to your Santam card, making the claims process seamless, quick and easy.
Purchase goods from our preferred suppliers and quality for a cash-back, usually within the month after you made your purchase.
Claims and Emergency Services
Tel: 0860 505 911
Why do I need to supply a copy of my driver’s licence?
Why do I need to supply a detailed incident description?
Why do I need to complete the photo requirements link that is sent to me via SMS?
Why do I need a SAPS AR Number?
Can't find what you are looking for? Visit the help centre
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