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Santam Secure Services allows you to access your combined portfolio of Santam products via an easy-to-use online platform. You can log in to Santam Secure Services with your username and password or with your ID number and an OTP (one-time password) we send to your cell phone. This provides access to information about you and your Santam account, and enables you to conduct certain transactions. It is therefore important to keep your password and cell phone safe at all times. Depending on your selection, we will send notifications to your cell phone or e-mail address about important activity on your Sanlam online account like logging on, recovering your user ID or resetting your password. It is therefore also important to keep access to your e-mail account safe.
Your e-mail account is the gateway to most of your other online accounts and is therefore in high demand by cybercriminals. Here are some valuable tips to help you protect your e-mail account and passwords:
Consider enabling multi-factor authentication (MFA) that combines your password with something that you own, like a one-time password app on your phone. Authenticator apps provided by Google and Microsoft are examples of MFA.
Santam will never ask you for your username and password Don’t reuse the same password across multiple sites
Every time there is a login with your credentials or attempt to reset a password we will send a SMS or e-mail to the mobile number or e-mail address listed in your profile Please keep your e-mail address and cellphone number up to date on Santam Secure Services
We encourage our staff, clients and stakeholders to report unethical or corrupt behaviour. If you suspect fraudulent activity involving any of Santam’s companies or clients, you can confidentially report this.
Your e-mail account is the gateway to most of your other online accounts and is therefore in high demand by cybercriminals. Here are some valuable tips to help you protect your email account and passwords:
Like many other people, you might be using the same password across multiple sites. This is an unsafe practice because if a cybercriminal gets hold of your password*, it is merely a matter of using it on any potential site you might be using to gain access. *Note: Did you know that it is very likely that your usernames and passwords could be traded on the dark web? It could be one of the billions of login credentials on sale as a result of all the data breaches over the last few years. Cybercriminals use these stolen credentials to gain fraudulent access to people’s accounts.
Here is a tip on how to create a long password that is memorable: Use a passphrase or pass-song - Take a song, such as "I miss the rains down in Africa" which might become "ImtrdiA" - Add a special character like an emoji: "ImtrdiA:-D" - Add a number that you can remember: "1995ImtrdiA:-D"
A password manager will generate long and unique passwords for all your online accounts while you only need to remember one strong password.
Tel: 0860 600 767
E-mail: forensic.services@santam.co.za
Tel: 0860 002 526
- Criminal offences including fraud, theft, corruption and money laundering.
- Accounting, financial reporting and other irregularities.
- Fraudulent policy/investment applications.
- Theft of company assets.
- Fraudulent misrepresentation by Financial Advisers, Brokers, employees and contractors.
Unethical conduct, at any level, ultimately hurts Santam and its stakeholders including you. We all have the right to work in a safe, ethical working environment and have a responsibility to our stakeholders to assure that happens.
We all have the right to work in a positive fraud-free environment and with that right, comes the responsibility of acting in an ethical manner and letting the appropriate people know if someone is not acting appropriately. By working together, we can maintain a healthy and productive environment.
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